FREE shipping on Orders Over PHP2000

FAQS

 

Do you ship in my country?

Yes, we ship worldwide. 

 

How much do I pay for shipping?

We are currently offering our standard shipping option for FREE for a limited time only.

 

How long will my order take to deliver?

Please note that all orders will take 2-4 working days to process. Depending on your shipping address, the table below will provide you shipping timetable from time of dispatch.

 

PRICING & TIMING

FREE Standard Shipping

Cost

Area 1

Area 2

Area 3

 

Free

(limited time only)

 

4 to 8 Business Days

 

4 to 16 Business Days 

 

14 to 28 Business Days 

*Area 1 : United States

*Area 2 :  Australia, United Kingdom, Canada, Europe (main cities only, more remote cities falls under area 3)

*Area 3 : Mexico, South America, North America, Asia, Oceania, Africa, Rest of the world (shipping cost might vary according to shipping address)

 

What are my payment options?

To ensure a secure payment processing, Isla employs PayPal as its payment gateway. Paypal is a certified PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified and reviewed by Paypal to prevent fraud. 

 

What if I want to amend my order?

Our sales and manufacturing systems are integrated. As soon as we receive your order, it is automatically forwarded for processing. But you can amend your order as much as you like before you complete your purchase. 

 

What if I made a mistake or want to change the shipping address

We work super quick at processing your orders to make sure you receive them as soon as possible. 

If you made a mistake with your shipping address, we can make amendments if you email us within 24 hours from time of purchase at info@isla.ph with subject title: URGENT: change of shipping address. But once your order has been dispatched, we cannot alter the address.

 

Can I return or exchange an item? 

Our policy is very simple. If you're not happy with a purchase that you made on isla.ph, you can return it to us within 15 days from time of delivery. We will issue a full refund as soon as it arrives. But please note that isla.ph does not reimburse the outgoing or return shipping charges. We also adhere to a strict store policy and do not allow returns or exchanges for all sale items. Click here for full return / refund policy.

 

What if I received a defective item?

We are terribly sorry if this has happened. We will sort out any faults immediately. Please email us immediately at info@isla.ph or click here.

 

Will I have to pay for additional taxes or duties on my order?

You will be responsible for customs charges if it applies to your county. Please be aware that isla.ph does not have any control for any duties, customs, and taxes levied by the country your order is being shipped to. Please contact your local customs office to find out more information if you are unsure of the charges.

 

Can I order customized designs?

Yes, we offer customization. Depending on the level of customization, additional charges may apply. Email us directly at info@isla.ph for inquiries.

 

Do you offer wholesale discount?

Yes. Email us directly at info@isla.ph for more details.

 

 

 

 

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